Account
Review your membership, contact information, and sign-in security.
Edit contact information
- In Contact, review Name, Email, and Phone. When you set a custom printed-program name, your Name row shows Shown as [name] in printed programs under your everyday name. Your account and the member directory still use your everyday name.
- Choose Edit contact to update First name, Last name, Phone, or printed-program and roster name settings.
- Your everyday first and last name are used on printed concert programs and public-facing rosters by default, and for your account and the member directory. Check Use a different name on printed programs and public rosters only when those public surfaces should show something else — the field starts with your first and last name.
- Choose Save.
Change your sign-in email
- Choose Edit contact.
- In Email, read the warning about sign-in, receipts, and email groups.
- Choose Change email, enter your New email address, and choose Send verification code.
- Enter the Verification code from your inbox and choose Verify and update email.
Manage your password
- In Security, read whether your account has a password.
- Choose Add password, Change password, or Remove password for the change you need.
- Follow the prompts to confirm your identity and enter your current or new password.
You can still sign in with an email code after adding or removing a password. Changing your password does not sign out other devices unless you select Also sign out other devices.
Sign out other devices
- In Security, open Security actions.
- Choose Sign out other devices.
- Review the devices that will be signed out, then choose Sign out other devices again.
You stay signed in on the device you are using. You can sign back in on other devices with an email code or password.
Understand your membership status
In Membership, read your membership status, sections, and additional roles.
| Membership status | What it means |
|---|---|
| Active | A current orchestra member who participates regularly |
| Substitute | A musician who plays when invited for a specific program |
| Conductor | A conductor who leads assigned concert programs |
| Inactive | A member who has stepped back from participation but remains in the orchestra's records |

Read Membership, sections, and Additional.
Mark yourself inactive
Mark yourself inactive when you need to step back from active participation. That is different from choosing Not playing for an individual concert on Concert signups.
- In Membership, open Membership actions.
- Choose Mark myself inactive.

Open Membership actions and choose Mark myself inactive.
- Type the confirmation phrase exactly, then choose Mark inactive.
mark me inactive with BSO
Reactivate your membership
When Account shows Reactivate my membership, you can return to playing status without staff help.
- In Membership, choose Reactivate my membership.
- In the Reactivate your membership? dialog, review that you'll return to playing status and may be placed on a concert roster again.
- Choose Reactivate.

Choose Reactivate my membership to return to playing status.
Other info
- In Other info, review fields on your record, or choose Edit other info.
- Fill in member-editable fields under Your responses.
- Choose Save other info.
Other info holds custom fields your personnel manager publishes, including Year joined. When your Directory row is missing a year, Add the year you joined opens this page focused on that field. Save other info and Cancel return to Account.

Member-editable fields under Your responses.
Control directory email visibility
- Choose Edit contact.
- In Directory, review Show my email in the member directory and Show my year joined in the member directory.
- Uncheck a box to hide that field from Directory.

Control email and year visibility on Edit contact.
Common questions
What does Active mean on my account?
What is a designation? Am I in trouble if it says something else?
Membership shows your status, not a disciplinary mark. If your status looks wrong, email the Members Help Line (opal@bso.nyc).
Why can't I change my section or instrument in the app?
Admin staff maintain section and instrument. Email the Members Help Line (opal@bso.nyc) to request a correction.
What are email groups on my account?
Email groups lists each orchestra mailing list you belong to. If a list looks wrong, email the Members Help Line (opal@bso.nyc).
How do I hide my email from the member directory?
Turn off Show my email in the member directory on Edit contact. See Control directory email visibility.