Common questions

Open Absences, find the event, select the next to the event, and choose I'll be late or I'll be absent. Add a note when helpful.

Sign up for a concert first — after you sign up, its rehearsals and performances show up here. Absences lists only upcoming events on or after today where you appear on the roster. Past events do not appear. If you expect to see a rehearsal or concert here, email the Members Help Line (opal@bso.nyc).

Turn off Show my email in the member directory on Edit contact. See Control directory email visibility.

Email groups lists each orchestra mailing list you belong to. If a list looks wrong, email the Members Help Line (opal@bso.nyc).

See Understand your membership status.

Membership shows your status, not a disciplinary mark. If your status looks wrong, email the Members Help Line (opal@bso.nyc).

Admin staff maintain section and instrument. Email the Members Help Line (opal@bso.nyc) to request a correction.

Open Enter attendance, choose a cycle and section, then mark members in the grid or open an event date for the full sheet. See Mark attendance for your section.

When every member in your section has a mark and the footer shows All changes saved, you are done. If you change a mark, wait until saving finishes before closing the page.

Yes. When you are signed in and rostered for an upcoming event, select the next to the event on that Calendar row and choose I'll be late, I'll be absent, or Something else. See Report late or absent from Calendar.

Open Calendar, choose Subscribe in your calendar app, then choose Copy URL in the popover and add the subscription URL in Google Calendar, Apple Calendar, or Outlook. See Subscribe to the orchestra calendar externally.

Active members see the whole current season. Substitute and Inactive members see cycles where they appear on the roster. Conductors see assigned cycles. If you expect to see more, email the Members Help Line (opal@bso.nyc).

The response controls show Saved without leaving the concert. Use All Concerts to return to the full list. When you open the concert again, choose Change signup to update it.

Signing up for a concert means you owe dues for that concert. See Dues.

For Active members, yes: Sign up adds you when you are eligible and not already listed. Personnel may adjust the roster later, and Not playing does not remove an existing placement. Substitutes must already be rostered before they can answer; their answer never changes roster placement.

Open Concerts, choose a concert, and select Sign up. Your response saves automatically. See Respond to a concert cycle.

Not sure tells your personnel manager you are uncertain. Use it when you might want to participate but are not ready to choose Sign up or Not playing.

The Sign up step in Concerts captures whether you want to participate this season — signing up adds you to the roster when you are eligible. Absences is for a specific rehearsal or concert you already know you will miss or arrive late to. See Absences.

Your personnel manager may have closed member signups for that cycle, or the concert date may have passed. Your saved response and note remain visible. An admin can still correct a response.

Conductors and Inactive members have a reference view without signup or payment controls. Substitutes also use that view for concerts where they are not rostered.

Open Account, choose Edit contact, and turn off Show my email in the member directory. See Hide your email or year joined from the directory.

Open Account, choose Edit contact, and turn off Show my year joined in the member directory. See Hide your email or year joined from the directory.

Open Directory → Staff Contacts → General Help and email the Members Help Line (opal@bso.nyc).

Open Directory → Staff Contacts and look for Personnel manager. Select a member's email address to send them an email.

For each enrolled member, the app matches scheduled draft charges in Stripe to the concerts that member still owes. It creates, updates, or removes those drafts when signup, payment, enrollment, or card status changes. Drafts that have already charged or finalized are left alone.

After checkout, open Payment history or return to Season dues. Completed payments appear as receipt rows with the amount and date.

Open Dues on Season dues, open the concert row, then choose Pay once on the concert detail page.

When you turn on auto-pay, the app saves your card and schedules a separate payment for each eligible concert you’re signed up for now or in the future. Each payment is charged on the date shown for that concert—there is no recurring subscription. Turning auto-pay off cancels payments that are still scheduled and removes the saved card. Completed charges and finalized invoices are not affected.

That concert shows Payment needs attention in the Dues list and on its detail page. Open the concert row, then choose Manage payment to update the payment method or review the invoice. Later concerts can still stay on the schedule.

Return to Dues and try again later. If Payment unavailable continues to appear, contact staff for help.

Signing up for a concert means you owe dues for that concert. If you choose Not playing, dues are optional and you can choose Pay when manual payment is available. Concerts without a response remain focused on signup until you choose Sign up, Not playing, or Not sure.

Tell the admin to open the member in Players, choose Edit profile, enable Can access Admin, and choose Save.

A concert cycle is one program in the season — for example Fall Opener or Holiday Pops. Each cycle owns its roster, events, Concert signups, attendance, and dues. Members answer Concert signups before you finalize the roster; see Admin concert signups.

On any member page, open Help and feedback for this page and choose Help with this page, Send feedback, or Email opal@bso.nyc. You can also open Menu → About for Help and Send feedback. In admin, use the sidebar About section.

No. Sheet music lists every available concert in the current season. Your roster and Concert signups responses do not change the list.

Unavailable means the personnel manager has not published a Google Drive folder for that cycle yet. The cycle remains visible so you can check again later.

The page follows the current season. If no current season is configured, it cannot list concert cycles yet. Check back after the season is published.